Home / Contact Us
Contact Us
Email Form
For the fastest response to issues with your order, please fill out the form below to send us an email. Our typical response time is within 24 hours or one business day.
Call to Order
We are available to take your order by phone seven days a week. If we do not answer, it means you have reached us outside of business hours or we are assisting other customers. Please leave a message, and we will return your call as soon as possible. Thank you.
☎Shipping & Mailing Address
All U.S. orders and most international orders are shipped from our fulfillment center in Los Angeles, CA. Orders to Australia are shipped from our fulfillment center in Australia.
To initiate a Return Merchandise Authorization (RMA), please call or email us. Instructions, including the return address, will be provided.
Corporate Mailing Address
Please do not send returns to this address.Pristine Herbal Touch
Rm. 506, Corporation Square 8 Lam Lok Street Kowloon Bay, Kowloon Hong Kong.
FAQ
Frequently asked questions
How many growths does one kit treat?
One kit is enough to treat the following: Small 1/16" (~2mm) 10-20; Medium 1/8" (~3mm) 8-10; Large 1/4" (~6mm) 3-5.
What are the ingredients?
Only simple, natural ingredients derived from plant based sources. This product does NOT contain Bloodroot (Sanguinaria canadensis) or Zinc Butter (Zinc Chloride)!
How is it shipped?
We try our best to ship out orders the same day they are received, but it can sometimes take 1-2 business days (excluding holidays and weekdays) to process your order. You will receive another notification email once your order has shipped. We do not guarantee shipping times.
All orders are packaged in discreet unmarked boxes for your privacy.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number, which you can use to check its status. Please allow up to 48 hours for the tracking information to become available. Alternatively, if you have a registered account on our website, you can check order status and tracking updates by logging into your account and clicking on "Orders".
If you haven’t received your shipping confirmation email with tracking number, please contact us with your name and order number, and we will look into it for you. Please note, some delivery methods may not have accurate tracking, even if a tracking number is provided.
How do I make a warranty claim?
We will issue refunds under our existing warranty policy (see below) where someone has used the product and the product has failed to perform as warranted. To implement a warranty claim, you must contact us within 90 days of purchase. Please contact our Customer Care center by phone or email. If your product is not working properly, please contact us.
If making a warranty claim, You may be required to complete a written questionnaire about your usage of the product and/or be interviewed (by phone) with our staff to determine what problem may have occurred. If remedial assistance is not successful then we will process an application for refund. Refunds normally process within 7-10 business days.
Can I return an opened product?
Like prescription pharmaceuticals, we cannot accept previously opened, refused or unclaimed shipments for refund. This is because we have lost the chain of custody of the parcel and the product may have been damaged in transit or someone may have tampered with the contents. Therefore, under these conditions, there can be no refunds.
How do I reach you?
Feel free to reach out and ask us questions. We're available to help via email, chat or phone.
US Shipping
$4.95 shipping on all US orders. Orders shipped in discreet packaging for your privacy.
24/7 Support
Feel free to reach out and ask us questions. We're available to help via email, chat or phone.
Guaranteed Results
Shop with peace of mind. If you do not see results, we will give your money back.
Secure Order
Shopping cart and payments secured by Shopify with industry leading SSL encryption.
