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Shipping Policy
We try our best to ship out orders the same day they are received, but it can sometimes take 1-2 business days (excluding holidays and weekdays) to process your order. You will receive another notification email once your order has shipped. We do not guarantee shipping times.
All orders are packaged in discreet unmarked boxes for your privacy.
All U.S. orders and most international orders are shipped from our fulfillment center in Los Angeles, CA. Orders to Australia are shipped from our fulfillment center in Australia.
Shipping Regions & Fulfillment Times
We ship to the following regions. Prices are in USD unless otherwise indicated.
| REGION | SHIPPING TIME (BUS. DAYS) | COST |
|---|---|---|
| United States (USPS 1st Class or Priority) | 2-5 | $4.95 |
| United States APO, FPO, DPO (USPS 1st Class or Priority) | 5-14 | $4.95 |
| Canada (USPS from Los Angeles) | 5-10 | C$24.95 |
| Australia (Australia Post) | 1-5 | $14.95 |
| Japan (Hong Kong Post) | 3-10 | $14.95 |
| United Kingdom (Hong Kong Post) | 7-14 | £14.95 |
| Germany & Austria (Hong Kong Post) | 7-14 | €14.95 |
| Spain (We no longer ship to Spain) | 7-21 | € 14,95 |
| France (Hong Kong Post) | 7-14 | €14.95 |
| International (USPS, UPS, FedEx, DHL) We ship to most countries in Europe and Eastern Europe. We do not ship to the following regions: Africa, Central America, South America & Russia. If we do not ship to your country and would like to receive our product, we can possibly ship to you on a case by case basis. Please contact us. | ?-? | Varies |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number, which you can use to check its status. Please allow up to 48 hours for the tracking information to become available. Alternatively, if you have a registered account on our website, you can check order status and tracking updates by logging into your account and clicking on "Orders".
If you haven’t received your shipping confirmation email with tracking number, please contact us with your name and order number, and we will look into it for you. Please note, some delivery methods may not have accurate tracking, even if a tracking number is provided.
